Can I place an international retail order?+
Not currently. Delivery outside Ukraine is available only for wholesale business orders.
Is retail available within Ukraine?+
Yes. Customers in Ukraine can purchase BYHEMP products individually through the relevant catalog pages.
Why can processing take longer?+
The unstable situation in Ukraine can affect production, logistics and communication, so some stages may require additional time.
Is there a fixed wholesale minimum?+
Batch size is agreed individually according to products, availability and destination. Include your preferred quantity in the enquiry.
When will I know the final cost?+
After confirming the products, destination, shipment size and delivery method, we provide an individual quotation.
Will tracking be provided?+
Yes, when supported by the selected carrier service. Tracking and document details are confirmed before dispatch.